LMG Professional Services enhance LMG’s core service offerings: Installation & Implementation Services and Support Services. Our Professional Services team has technical and business expertise that adds value to the service delivery process, resulting in improved performance, minimised project risk and reduced costs.

LMG offers a fully trained, in-house professional services team that goes beyond installation and support and is focused on optimising the delivery of infrastructure managed services to your specifications. Our experienced resources understand your business as well as the operational impact of complex, changing infrastructure environments.

Project Management:

End-to-end project management based on a scalable, data driven, process leveraging LMG’s Enhanced Service Delivery Platform to minimise risk and utilising the guiding principles of Prince2

System Integration:

Integration of customer systems with LMG’s Enhanced Service Delivery Platform tools to create a seamless flow of information and increase service delivery productivity

Infrastructure Design:

Infrastructure design using in-house, fully trained and certified staff to ensure that designs are standards compliant. All LMG designers are BiCSi RCDD registered

Logistics Management :

Management of the entire logistics process – from sourcing and procurement to insured warehousing and delivery – reduces project slippage and budget risk by ensuring that product is always available when it is needed

Documentation Management:

Ongoing maintenance of infrastructure documentation from the initial survey, using LMG’s in-house documentation team and leveraging the Enhanced Service Delivery Platform to ensure that information is kept up to date and current creating a trusted source of asset and connectivity information

Process Improvement :

Assessment and optimisation of IT service delivery processes using the practical application of ITIL and Six Sigma to improve productivity and reduce cost

Human Resource Management:

In-house resourcing team, with a full understanding of the employment market, assists with the movement and scaling of resources for seamless service management, backed up by in-house TUPE expertise.