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Enhanced Service Delivery Platform

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The Enhanced Service Delivery Platform (ESDP) improves how you access, view, report and manage information about your cabling infrastructure and IT assets, and it provides near real-time visibility into service delivery performance. To achieve this, LMG has developed an innovative and unique service delivery platform that combines people, processes, systems and tools to increase service performance and maximise effectiveness

2iDashboard

2iMAC

2iProcure

The ESDP enables LMG to provide:

Consistent, traceable, and transparent service delivery
The ability to manage and monitor the entire project – from procurement to reporting
Service project status visibility, including real-time data about milestones and potential issues
Customisable systems and tools to track and measure service contract terms
Proven services backed by an established provider you can trust

All ESDP systems and tools are web-based applications, hosted 100% by LMG. The tools employ authentication and SSL security to ensure that access to your data is restricted to a list of pre-authorised users. Each system and tool is also fully customisable to meet your internal data requirements. All ESDP systems and tools provide:

Status updates (red, amber, green) as reflected in contracted SLAs
Real-time notifications via the 2iDashboard, customer emails, or KPI alerts
Anytime/anywhere real-time access to projects, including PDA support
Status reports, updates and monthly trends
Authorisation management capabilities
Integration with existing customer management tools

2iDashboard :

a customer portal that provides complete, near real-time information, delivering accurate visibility into the status of all of the services delivered by LMG

2iMAC :

an innovative communication and reporting tool that automates and manages the end-to-end MAC (Move, Add, Change) process providing consistent procedures for capturing and managing information to ensure that people and/or IT assets are moved quickly and accurately. A snapshot of status updates and reports from 2iMAC can be visible via 2iDashboard

2iProcure :

an advanced procurement tool that streamlines the costing, purchasing and invoicing process for products and services whilst providing controls to ensure consistency and visibility to the entire procurement process; 2iProcure can be branded by any service provider for their end-user customers

2iProjects :

a project monitoring system that provides capabilities to manage change control and resource assignment while providing real-time notifications and in-depth project reporting; a snapshot of status updates and reports from 2iProjects can be visible via 2iDashboard

The ESDP also includes critical enabling technologies that optimise and strengthen our overall service offerings by enhancing process efficiency and providing service intelligence. The ESDP tools and systems that complement our service offerings include:

2iSIS :

an engine that manages and collates all service delivery activities from fault tickets to move activities. 2iSIS is the primary system that enables LMG to deliver on SLA performance and deliver superior service to increase efficiency and minimise cost

2iLogix :

a standards-based, enabling technology that translates data from your existing data sources (IIM, Network Management, System Management, Asset Management, etc.) into a common language (XML) that can be used by the ESDP.